FEATURE SPEC

Questions or comments?

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On-Demand Ticket Creation

Parent Feature Set: ../concept.md.

Note

Following information is reverse engineered for [AI-DLC]. Review and remove this note before proceeding.

Important

To follow the AI-DLC process, fill this spec with PM assistance first.

GitHub Issue Description (verbatim)

Issue #383, titled "[Feature] On demand ticket creation":

Summary

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Acceptance Criteria

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Expected Business Value

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Additional Context

No response

All fields are placeholder — the GitHub issue itself carries no content beyond its title.

Matching Content in the Parent Concept

Reproduced verbatim from ../concept.md's Ticket Creation Triggers section and WBS, F1. No separate PRD exists for this Feature Set — concept.md itself (already human-reviewed per its own revision history) is the richest available source.

Explicit user request — A user or HR professional explicitly asks to create a ticket (e.g., "open a request for this"). This is a first-class interaction, not a workaround.

1.1.2 Explicit user/HR request trigger ("open a request for this") 1.2.3 Original request text + additional comments capture for capability-gap / explicit-request tickets

NOTE (from concept.md): Ticket body should include execution trace / error context when triggered by a technical failure. Also, if a ticket is created due to the agent capability gap, or explicit user request, request text along with any additional comments should be passed on to the ticket creation.

Sources

• GitHub issue #383
• ../concept.md, Ticket Creation Triggers section and WBS F1